What If the Answer is “No?”

We seem to have this notion that becoming a supervisor or stepping into a middle management position is an irrevocable shift from being “one of us” to becoming “one of them.” Certainly our formal organizations – corporations, universities, government agencies seem to work that way. Many nonprofits too, for that matter; especially the large ones.

Supervising and managing is, frankly, not for everybody. And yet our organizations are set up in a way that basically says, “If you want to make more money and have a more secure future for your family, you need to become a manager.” I guess that may make sense to those that run larger organizations; certainly it was the path I chose for much of my career, since I worked in large organizations.

Suppose you’ve stuck your toe in the “supervision pond” and maybe even jumped in with both feet. There’s lots to like about management, but perhaps you miss the thing that brought you to the organization in the first place. Maybe that was direct contact with customers or clientele. Maybe it was the hands-on “making” of something; you, creating something of value. So where is it written that when you become a manager you no longer can do the things that attracted you in the first place?

I think it makes great sense for every supervisor, every manager, to stay in touch with their roots. Keep a hand in the game, an oar in the water to make sure you are connected to the folks that make it happen out there every day; the people making the products, delivering the services.

In the University world, presidents often make sure they continue to teach a class or two in their field, CEO’s take time to get out of the executive suite and see what’s going on in the trenches. Managers make sure they keep connected to their core interest by spending time with their sleeves rolled up.

Makes sense to me. What do you think?

Paul

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Choices And Expectations

Whenever we see performance problems the culprit frequently involves expectations. Someone’s expectations about what was to happen did not get met. Those might involve results, behaviors, communications, relationships, or a combination of unmet expectations.

Expectations are often unstated or implied, the person “expecting” certain behaviors or results rarely has been explicit about the specifics of the expectation. Far too often the offending party has no idea what they have done wrong, and when an expectation goes unmet for days, weeks, or even months, the relationship sours, perhaps to the point of somebody losing their job.

Expectations come from a variety of sources, for example:

  • Employees have expectations about how their manager communicates with them.
  • Managers have expectations about when an employee needs to ask for input or permission and when the employee can act on their own.
  • Customers have expectations about the relationship with your organization, including how and when you will communicate with them.
  • Peers and co-workers have expectations about the relationship and communications between you and them, as well as between your unit and their unit.

Those are simply a few examples of where there are expectations, but you get the general idea. And in many instances the expectations are strongly held but completely unstated. Think about what kinds of expectations might be operating in your particular situation. What expectations do you have about how your subordinates are to behave and which of those expectations are merely implicit? How often has an expectation not been met but you’ve said nothing to the employee? Look at some of the examples below:

Managers Expectations – samples:

  • Be flexible in responding to shifts in priorities or direction
  • Suggest improvements to will help the organization be more successful
  • Keep them in the loop about what is happening in your unit
  • Be a self-starter, honest, trustworthy, and reliable

Employees Expectations – samples:

  • Manage under-performers so they either succeed or leave
  • Listen to their ideas, concerns, problems, and proposed solutions
  • Keep them informed about things that have a bearing on their work
  • Provide clear information about what you expect them to do

Peers Expectations – samples:

  • Pull your share of the load; make sure your team does too
  • Train and develop your staff
  • Be an active member of the team; provide ideas, suggestions, feedback
  • Share information that helps others get the job done successfully

These are just a few examples of typical expectations; you can easily come up with others. And there may be expectations unique to your own organization. Yet time and time again these kinds of expectations are not communicated to the key people you work with every day. What would happen if you sat down with your boss, your employees, your peers and had a real conversation about expectations? Do you think it might help people work more cooperatively, more positively, more successfully?

I think so. What do you think?

Paul

eCourse Planned for 8 Essential Skills

For some time now we’ve been looking for a way to provide the training course that goes along with The 8 Essential Skills for Supervisors & Managers to a wider audience. Creating the book’s 2nd Edition has been a major undertaking over the past nine months and is now nearing publication, so it’s time to devote some attention to creating a series of online video eCourse modules.

We’ve partnered with our good friends at UNIVentures, Inc. led by Candace Cox and her  team.  And through them we’ve found the folks at Thinkific as technical partners. UNIVentures operates on a global basis delivering outstanding training programs all over the world. Greg Smith and the Thinkific team are based in Vancouver, BC. We like the international flavor this provides and look forward to working with these great people in the months and years ahead. We also have other interesting projects in the works, so . . .

Stay tuned!

Paul

Teacher vs. Coach – II

Shortly after the 1st edition of The 8 Essential Skills for Supervisors & Managers was published I posted some thoughts about one of the important roles you fulfill in the course of your work – Teacher and Coach. Based on the number of times that term gets searched on the blog, maybe it’s time to explore that a bit more.

Teacher

As a manager we can work with people whose skill level and job knowledge vary considerably. Particularly when the employee is new to the organization or your team, you are likely to be in a Teacher mode. You are teaching when orienting them to the team or the job; you teach them about the culture of the organization and the group. What do they need to know in order to be effective in their specific job and as part of the team? You teach them about the standards and expectations for performance, quality, communication, attendance, participation, and how much freedom they have to make decisions on their own. You make sure you give them plenty of feedback as they learn and progress. Once they demonstrate the appropriate level of competence in the basics of their job, you can shift toward more of a coaching role.

Coach

The role of a Coach is different from that of a teacher and involves a different set of skills. At the highest level it requires a well-developed sense of awareness about each employee’s talents, skills, and needs. Knowing when an employee needs some encouragement and positive encouragement versus when they might need corrective feedback or bit of refresher training can involve some subtle differences. Asking open ended questions can help lead the employee to figure out what needs to done without you “telling” them what to do. Once the employee has successfully mastered the basics of their job you can increase the level of involvement they have in managing themselves. Obviously that doesn’t happen right away; you want to empower them but must do so purposefully. Beware the “aimlessly empowered!” Of course the two sides of this coin are not mutually exclusive. You will likely move back and forth on a continuum between teaching behaviors and coaching behaviors. What do you think? Are you teaching and coaching your people? Do you have a firm grasp of when to teach and when to coach with each personal on your team? PS – for a great take on the difference between Coaching and Feedback, see what executive coach Mary Jo Asmus has to say on the topic. You’ll find an excellent post on her blog at Aspire-cs.com. As she points out, Coaching is future-oriented while Feedback is focused on what has occurred in the past. She says, “In the end, coaching is about ‘letting go’ of advice-giving and assuming the person being coached is whole, smart, and understands the best direction to head in.”  Good advice from one who knows.

As a manager, how adept are you at knowing when it’s time to shift from Teacher to Coach?

Paul

360 Assessments Underway

Conducting a 360 assessment process is an important part of each ONEplace Nonprofit Leadership Academy, and the data-gathering is well underway for the 2015 Academy group.

We’re using a pair of excellent multi-rater assessments, the Management-Leadership Practices Inventory (MLPI) and the Professional Communications Inventory (PCI) – [click here for more info]. Each Academy participant selects the 360 that best fits their situation and provides us with a list of people they want to ask for feedback. The scores are provided only to the Academy participant and individual rater’s responses are reported in aggregate, so confidentiality is assured throughout the process.

At the March session the group will receive the results of the assessment process. For many this will be the first time they’ve received this kind of feedback, and the enthusiasm within the group is pretty high.

When is the last time you got really honest feedback on what you do (and don’t do) as a professional?

Stay tuned,

Paul

What Did You Learn?

What did you learn from each of your previous bosses? Maybe you worked for one of those rare “natural” supervisors or managers. I’ve met a few, but they are few and far between. Most of us who have worked inside organizations have worked for a series of bosses. And we probably had no difficulty finding things about their style that bugged us, frustrated us, even made us angry from time to time.

But at the same time, looking at it from the rear view mirror, I bet you also learned some valuable lessons from each of them. I know I did. Some of those lessons were positives – things to emulate, copy, and modify to fit me. And some were negatives – things to not do when faced with a similar situation.

One of my first bosses was The Chief. He was a Master Chief Petty Officer in the U.S. Navy and was the lead admin for the Supply Officer on my ship. He’d been in the Navy about 25 years and had risen steadily to become one of the senior people in his logistics specialty. Since our ship had one of the first on-board computers in the Navy (a Univac 1500 that took up a lot of room and was one of the few air-conditioned spaces on the ship), we were dealing with state-of-the art in some ways, and very old technology in others. Remember 10-part carbon paperwork?

From The Chief I learned precision and the importance of doing the job to the best of my ability. He also served as a role model of how to handle a difficult boss who had spent his entire career on shore duty. When we were at sea, the Supply Officer spent the whole time holed up in his cabin, alternately hollering at somebody over the ship’s phone and bouts of throwing up .

Some years later I worked for a boss I’ll call Sam. I was running an organization-wide system with multiple locations and nearly round-the-clock operations. From Sam I learned the value of building effective cross-departmental relationships and the wisdom of seeking multiple opinions and perspectives before making major decisions. My mid-20’s shoot-from-the-hip, get-it-done-now style sometimes backfired on me, particularly when I failed to identify key stakeholders and give them a “heads-up” regarding plans. Sam showed us all how to lead a diverse (and often highly competative) group of department heads in a positive direction by “communicating lavishly,” to use a favorite Max DePree quote. Sam knew where we were heading, kept us all in the loop, and ran interference with other senior leaders when necessary. Quiet leadership, practiced daily.

Those are just two of the people I learned from. What did you learn?

Think about what you’ve learned from some of the people you’ve worked for over the years. If you’d like to share a thought or two, that would be great. If not, at least think about it.

Exciting Times

Organizations in all parts of the economy, at least those that made it through the Great Recession, are running pretty lean at this point. During the Recession organizations tightened their belts, reduced or eliminated  discretionary spending, and concentrated on survival. Positions were eliminated, projects scaled back or postponed, and in many cases headcount reduced. The organizations that survived are now leaner, more thoughtfully focused on core products and services, and have a changed workload distributed across a smaller number of heads, hands, and hearts. Whether you think the result is positive or not, it represents reality. The question now is, “How can we be successful over time in a rapidly changing world? ”

We see changing roles, expectations and challenges for supervisors, managers, and professionals all around us. Responsibilities and assignments change frequently, priorites are moving targets, and everyone is required to grow and adapt all the time. The increased pace and changing demands requires an adaptive and flexible approach at all organizational levels, and that means life-long, continuous learning.

Knowing what is needed for the future is only possible through knowing where you are right now. That’s where 360-degree assessments like the Management-Leadership Practices Inventory come in. They provide a baseline of valid, reliable feedback to serve as the foundation for an individual, team, or organization development plan. Click here for more information on the assessment tools we use; we know they work.

In addition to the ONEplace Nonprofit Leadership Academy, we are currently completing a 360-degree management and leadership assessment process for two large teams. In both cases the organizations recognized that the need to invest in professional development was long overdue. Helping our clients to adapt and change – and being part of the individual and team growth that results – is exciting, rewarding and just plain cool!

What is your organization doing to develop the skills, attitudes, and behaviors needed today and tomorrow?

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