Communication Stories from the Trenches – 1

Sally could be best described as someone who “overcommunicates” – like many very clear Extraverts, she figures that more words are much better than fewer words. As a result she tends to overwhelm people on her team and they often tune her out. Even simple questions often result in ong-winded, convoluted answers, often with far more information than the other person wanted. Talk, talk, talk. The result . . . often Sally doesn’t seem to wait for the other person to finish their question before she jumps in or interrupts. Obviously, listening is not one of Sally’s strong points!

She seems to be overusing her almost certain preference for Extraversion. And like many E’s she has a bias for action so doing something is preferable to waiting, delaying, or (God forbid!) doing nothing. We do not predict great success for Sally as a manager unless she makes some changes in the way she operates, such as: 

  • Becoming aware of her own communication style and the affect it has on other people
  • Learning how to suspend her need for quick answers and action until the other person has finished making their point
  • Close her mouth and open her ears so she actually understands what the other person is saying
  • Paraphrase or check for understanding so she is clear about what the other person is talking about

Perhaps you can come up with other suggestions to help Sally. What do you think?

To order “The 8 Essential Skills for Supervisors & Managers” visit Amazon.com. For orders of 10 or more copies, contact us directly toll free: 877-643-MIDW (9476)

 

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My Hardwiring – A Case Study – Part 1

The easiest way I can think of to illustrate the way our hardwiring influences and steers us in certain directions is to use my own hardwiring as an example. At the risk of telling you more about me than you might care to know, here goes:

Personality Preferences – I’m an Extravert – outgoing, highly verbal, and get energized by being around other people. I’m more interested in action than I am sitting and thinking deeply about events or issues. I’m interested in the “big picture” – the “why” of things a lot more than I am interested in the “how” or details of things. I pay attention to the mission, need to craft or see the vision of what we are trying to accomplish, and use my gut-feel or intuition to help me make decisions. When making those decisions I consider the impact on others, my internal value system as well as analyzing the logic and bottom-line effects. What’s best for people is going to get my nod most of the time. I prefer to plan my work and work my plan most of the time when it comes to my professional life; schedules and deadlines are helpful, and having an organized, neat environment feels comfortable. That’s not quite so important in my personal life and that seems to be increasing as I get older. From a Myers-Briggs standpoint, that makes me an Extravert, iNtuitive, Feeler, Judger (ENFJ) with some well-developed Perceiver tendencies.

For more information on the Myers-Briggs, see the website at Midwest Consulting Group.

What about your personality preferences? Care to share?

Next Time – My Hardwiring – A Case Study – Part 2

To order The 8 Essential Skills for Supervisors & Managers” visit Amazon.com.

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