What’s New in the 2nd Edition?

The 2nd Edition of The 8 Essential Skills for Supervisors and Managers contains several completely new chapters in addition to the many revisions and updates to existing material. We’ve added chapters on:

  • Communicating in a Connected World – the growth of mobile computing allows many of us to work remotely from our “virtual” office nearly anywhere in the world. While that flexibility is wonderful, it also creates new challenges.
  • Resolving Conflict – learning to resolve conflict successfully has to be part of the skill set for every supervisor and manager, regardless of the organization you work in. Ignoring conflict isn’t an option; you’ve got to deal with it!
  • Diversity in the Workplace – the composition of the workforce has changed significantly in recent decades, and there is every reason to believe the workforce of tomorrow will be even more diverse.

You’ll also find a full Index as well as a Table of Cases in the Appendix of the 2nd Edition. Stay Tuned!

Paul

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