The 8 Skills at Indy – Lessons – Part 2

This past weekend’s Indy 500 is probably the 10th time we’ve been a part of this event. Over the years I’ve watched the physical plant evolve and observed changes in the way in which the event is managed.

Skill 3 – Building Successful Relationships – there are all kinds of people associated with the business of producing the spectacle called the Indianapolis 500. Many of them, particularly some of the drivers, owners, team managers, officials and pit crews have fairly strong personalities. Despite a huge amount of talent and some pretty Type A personalities, all these people come together and create solid working relationships to create this event. Competition? Certainly, but plenty of cooperation among the various functions within that spirit of competition. It’s exciting to watch; it’s almost ballet.

Skill 4 – Managing Others – IMS is a big place with lots of different functional teams working together. Still, in each team, there is a “boss” of some sort; the person who choreographs the team’s activities and directs its reponse to rapidly changing circumstances. In the pits it may be the crew chief who directs the pit crew as they refuel and change all four tires in less than 10 seconds. All around the track there are teams who spring into action when an emergency occurs. In the stands the staff in their yellow shirts handle some 400,000 fans and help keep them safe. But in every case there is a manager or team leader who helps keep the team focused and supplied with information.

Next Time – Skills 5 & 6

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